• 18 Views
• 26 September 2024
• 1 month ago

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Roles & Responsibilities

Serve as the first contact with users who need technical assistance via the ticketing system, phone, or email.

Installation, diagnosing and servicing the problem of customers’ printers and all IT equipment.

Interact in a professional manner and establish good relationships with customers and fellow employees.

Assist in IT infrastructure projects and documentation of manuals, etc.

Manage inventory of corporate IT assets, including hardware, licenses, contracts, peripherals, components and helpdesk tickets in a timely manner

Following up with users to ensure full resolution of issues

Normal work hours and standby support (off-hour support on rotational basis and occasionally weekend support)

Provide technical support on-site or via remote access to service issues and IT support requests

Ad-hoc duties assigned by supervisor

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Skills & Requirements

A degree in information technology/computer information systems or relevant professional qualifications.

Diploma from Information Technology or equivalent discipline

Minimum 2 years of IT working experience: hands-on experience in IT support & troubleshooting

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What We Can Offer

Ferry, Meal Allowance, Quarterly/Yearly Bonus, Uniform

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Branch Locations
Head Office

Branch Name	Branch Address
Head Office	No.76, Lanthit Street, Near Arleing Ngar Sint Pagoda, Insein Township, Yangon, Myanmar

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